NAMFISA COMPLAINTS PROCEDURE

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When lodging a complaint 

Ensure that you have a valid complaint by checking with the NAMFISA Complaints Department on 061 290 5134 or email complaintsdept@namfisa.com.na

  1. A complaint may be lodged at NAMFISA in English or in any local language of choice by a complainant or by an authorized representative.
  2. It is advisable to first lodge your complaint in writing with the financial institution concerned. If not satisfied with the response, you can contact NAMFISA.
  3. Keep copies of all relevant documentation to send with the complaint for record purposes.
  4. Keep copies of all correspondences between you and the financial institution.
  5. Do not submit original documents unless you are required to do so.
  6. Record names, dates, contact details, and valuable information. This makes the investigation easier and faster to conclude.
  7. If you lodge your complaint via telephone, always follow up the call with a letter.
  8. Back up your claim in writing as far as possible.
  9.  

Complaints can be submitted

  1. In-person (51 -55 Werner List Street, Gutenberg Plaza, Upper Ground Floor)
  2. Telephonically 061-290 5134//290 5000
  3. By letter/statement or by filling complaints Online Complaints Form which can then be faxed to 061- 290 5161 or posted (P O Box 21250, WHK)
  4. Toll-free number 0800290500
  5. Online; www.namfisa.com.na or via email at complaintsdept@namfisa.com.na

Complaints can be submitted to:

E-mail: complaintsdept@namfisa.com.na   ||

Postal Address: P.O. Box 21250 ||

Visit The Office NAMFISA 51-55 Werner List St Gutenberg Plaza Windhoek, Namibia ||

Telephonically 061-290 5134//290 5000 ||