INTRODUCTION NAMFISA’s Complaints Department receives and handles a number of complaints on a daily basis. These complaints are dealt with according the normal complaints handling procedures in the Department. The following areas have been identified as requiring special attention focus by the consumers of financial services as they have featured in the complaints received during Read more about FOCUS AREAS COMPLAINTS[…]
BOTTLE YOUR DON’T FORGET 1WATER MONEY 2YOUR LUNCH Bottled water costs around 2,000x more than regular tap wa-ter, and does not offer enough benefits over regular tap water to rationalise such a great price difference. Thirsty? Open the tap! While it’s great to eat out at restaurants or bars with your col-leagues or grab a Read more about Money Sense Easy ways to save money[…]
Dear NAMFISA, Please allow me to express a word of gratitude to NAMFISA’s Complaints Department staff that assisted me to get my money back from a company operating a cash loan (name withheld) in Windhoek. I approached the cash loan to borrow some money after experiencing some financial difficulties. Unfortunately, I could not afford to Read more about COMPLAINT SUCCESSFULLY RESOLVED[…]
When lodging a complaint Ensure that you have a valid complaint by checking with the NAMFISA Complaints Department on 061 290 5134 or email complaintsdept@namfisa.com.na A complaint may be lodged at NAMFISA in English or in any local language of choice by a complainant or by an authorized representative. It is advisable to first lodge your Read more about NAMFISA COMPLAINTS PROCEDURE[…]