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NAMFISA has a dedicated Complaints Department that investigates complaints on behalf of consumers of non-bank financial services and products. Complaints range from: • Extensions of repayment periods without consumers’ consent. • Repudiations of insurance claims. • Non-payments of pension benefits. • Excessive interest charges. • Illegal deductions. • Non-cancellations of contracts. In the event that Read more about NAMFISA COMPLAINTS PROCEDURE[…]
INTRODUCTION NAMFISA’s Complaints Department receives and handles a number of complaints on a daily basis. These complaints are dealt with according the normal complaints handling procedures in the Department. The following areas have been identified as requiring special attention focus by the consumers of financial services as they have featured in the complaints received during Read more about FOCUS AREAS COMPLAINTS[…]
Dear NAMFISA, Please allow me to express a word of gratitude to NAMFISA’s Complaints Department staff that assisted me to get my money back from a company operating a cash loan (name withheld) in Windhoek. I approached the cash loan to borrow some money after experiencing some financial difficulties. Unfortunately, I could not afford to Read more about COMPLAINT SUCCESSFULLY RESOLVED[…]
NAMFISA has a dedicated Complaints Department that investigates complaints on behalf of consumers of non-bank financial services and products. Complaints range from: • Extensions of repayment periods without consumers’ consent • Repudiations of insurance claims • Non-payments of pension benefits • Excessive interest charges • Illegal deductions • Non-cancellations of contracts In the event that Read more about NAMFISA COMPLAINTS PROCEDURE[…]