Treating Customers Fairly (TCF)

An overview of TCF Why treat the customer fairly? The irregularity of information between retail financial services consumers and financial institutions means that financial services consumers are particularly vulnerable to unfair treatment. Typically, financial institutions have far more expertise and resources available to them in designing, distributing and servicing financial products than consumers have available Read more about Treating Customers Fairly (TCF)[…]

Planning a big-ticket purchase? Check your credit status first.

Your offer to purchase your dream house has been accepted – you just need approval on your bond application; You’ve test driven your dream car; you’ve signed on the dotted line – and all you need is approval for your loan; You’ve decided to splash out and buy the dining room suite you’ve always wanted Read more about Planning a big-ticket purchase? Check your credit status first.[…]