Empowering Consumers Through Financial Awareness
As we are all aware, His Excellency Dr. Hage Geingob, President of the Republic of Namibia, unveiled the Harambee Prosperity Plan (HPP)—a national call to action for all Namibians to work together in pursuit of a shared vision of prosperity.
In line with this national agenda, NAMFISA is proud to contribute by championing consumer empowerment and financial sector transformation. Our focus remains on ensuring that the financial services sector operates transparently, ethically, and in a manner that promotes inclusive economic growth.
Driving Sector-Wide Transformation
Over the past years, NAMFISA has undertaken various initiatives aimed at reshaping the financial services landscape. These include:
- Addressing illegal and unethical practices by financial service providers;
- Modernising outdated financial sector laws;
- Introducing legislation that strengthens consumer rights and ensures fair treatment.
One of our core priorities is consumer protection and education—to empower every Namibian to make informed financial decisions and to access recourse when needed.
Key Legislative Reforms
We are pleased to share progress on several crucial bills currently under development:
- NAMFISA Bill
- Financial Institutions and Markets (FIM) Bill
- Financial Services Adjudicator Bill
- Microlending Bill
Of special interest is the Financial Services Adjudicator Bill, which proposes a free and fair complaint resolution platform for all consumers of non-banking financial services.
A Call to Action for All Consumers
We urge all users of financial services to actively engage with NAMFISA, stay informed about their rights, and remain vigilant. If you encounter poor service or unfair treatment, remember: You have the right to be heard, and to lodge complaints free of charge.
No Namibian should feel excluded due to lack of information. We are committed to ensuring that every consumer has access to the knowledge and channels they need to protect their financial interests.
In line with this national agenda, NAMFISA is proud to contribute by championing consumer empowerment and financial sector transformation. Our focus remains on ensuring that the financial services sector operates transparently, ethically, and in a manner that promotes inclusive economic growth.
Driving Sector-Wide Transformation
Over the past years, NAMFISA has undertaken various initiatives aimed at reshaping the financial services landscape. These include:
- Addressing illegal and unethical practices by financial service providers;
- Modernising outdated financial sector laws;
- Introducing legislation that strengthens consumer rights and ensures fair treatment.
One of our core priorities is consumer protection and education—to empower every Namibian to make informed financial decisions and to access recourse when needed.
Key Legislative Reforms
We are pleased to share progress on several crucial bills currently under development:
- NAMFISA Bill
- Financial Institutions and Markets (FIM) Bill
- Financial Services Adjudicator Bill
- Microlending Bill
Of special interest is the Financial Services Adjudicator Bill, which proposes a free and fair complaint resolution platform for all consumers of non-banking financial services.
A Call to Action for All Consumers
We urge all users of financial services to actively engage with NAMFISA, stay informed about their rights, and remain vigilant. If you encounter poor service or unfair treatment, remember: You have the right to be heard, and to lodge complaints free of charge.
No Namibian should feel excluded due to lack of information. We are committed to ensuring that every consumer has access to the knowledge and channels they need to protect their financial interests.
“Knowledge is power; information is liberating; and education is the premise of progress, in every society, in every family.”
