When lodging a complaint
Ensure that you have a valid complaint by checking with the NAMFISA Complaints Department on 061 290 5134 or email complaintsdept@namfisa.com.na
- A complaint may be lodged at NAMFISA in English or in any local language of choice by a complainant or by an authorized representative.
- It is advisable to first lodge your complaint in writing with the financial institution concerned. If not satisfied with the response, you can contact NAMFISA.
- Keep copies of all relevant documentation to send with the complaint for record purposes.
- Keep copies of all correspondences between you and the financial institution.
- Do not submit original documents unless you are required to do so.
- Record names, dates, contact details, and valuable information. This makes the investigation easier and faster to conclude.
- If you lodge your complaint via telephone, always follow up the call with a letter.
- Back up your claim in writing as far as possible.
Complaints can be submitted
- In-person (51 -55 Werner List Street, Gutenberg Plaza, Upper Ground Floor)
- Telephonically 061-290 5134//290 5000
- By letter/statement or by filling complaints Online Complaints Form which can then be faxed to 061- 290 5161 or posted (P O Box 21250, WHK)
- Toll-free number 0800290500
- Online; www.namfisa.com.na or via email at complaintsdept@namfisa.com.na
Complaints can be submitted to:
E-mail: complaintsdept@namfisa.com.na ||
Postal Address: P.O. Box 21250 ||
Visit The Office NAMFISA 51-55 Werner List St Gutenberg Plaza Windhoek, Namibia ||
Telephonically 061-290 5134//290 5000 ||
If no acknowledgment of receipt is received within 24 hours, please call NAMFISA’s toll-free number at 0800 290500 or 061 290 5134 during office hours.